Store Terms and Conditions.

1.1 Governing Law. These terms and conditions (the "Terms") shall govern the supply of goods (the "Goods") by SVN Pharma LTD, a company incorporated under the laws of England and Wales (the "Company"), to the purchaser of such Goods (the "Purchaser"). 

1.2 Binding Effect. The Purchaser shall be bound by these Terms upon the submission of an order for the Goods to the Company. The Purchaser is advised to carefully read and understand these Terms prior to submitting any order for the Goods. These Terms set forth the rights and obligations of the Purchaser and the Company with respect to the supply of the Goods, including, but not limited to, the process for ordering and accepting the Goods, the delivery of the Goods, and the resolution of disputes.

INFORMATION ABOUT THE COMPANY AND CONTACT DETAILS

2.1 Company Details. The Company is a corporation registered in England and Wales under the registration number 13270718.

2.2 Regulation. The Company's Director, Saavan Nathwani, is regulated by the General Pharmaceutical Council (registration number: 2068072).

2.3 Communication with the Company. The Purchaser may communicate with the Company by emailing the Company at aestheticsbysvn@gmail.com.

2.4 Communication with the Purchaser. The Company may communicate with the Purchaser via telephone or by email or postal mail, using the contact information provided by the Purchaser in the order.

2.5 Definition of "Writing." In these Terms, the terms "writing" or "written" shall include electronic communications, such as emails.

ORDERING AND ACCEPTANCE OF THE GOODS

3.1 Ordering Process. The Purchaser may place an order for the Goods by submitting such order to the Company in accordance with the ordering process set forth on the Company's website. 

3.2 Acceptance of Order. The Company shall confirm its acceptance of the Purchaser's order by sending an email to the Purchaser, at which point a binding contract for the supply of the Goods shall be formed between the Purchaser and the Company (the "Contract").

3.3 Unaccepted Orders. The Company reserves the right to reject any order submitted by the Purchaser. In such event, the Company shall inform the Purchaser and shall not charge the Purchaser for the Goods.

3.4 Order Number. The Company shall assign an order number to each order and shall inform the Purchaser of such order number upon acceptance of the order. The Purchaser shall reference such order number in any communication with the Company regarding the order.

3.5 Sales Territory. The Company's website is intended solely for the promotion of the Goods within the United Kingdom. The Company shall not accept orders from or deliver the Goods to addresses outside of the United Kingdom.

DESCRIPTION OF THE GOODS

4.1 Medical-Grade Products. The Company shall supply only medical-grade products to the Purchaser. 

4.2 Variations from Images. The images of the Goods on the Company's website are for illustrative purposes only. The Company makes every effort to accurately display the colours of the Goods, but cannot guarantee that a device's display of the colours accurately reflects the colours of the actual Goods. The Goods may vary slightly from the images depicted on the Company's website.

4.3 Variations in Packaging. The packaging of the Goods may vary from that shown in images on the Company's website.

CHANGES TO ORDERS

5.1 Modification of Orders. If the Purchaser wishes to make changes to an order, the Purchaser must contact the Company within 24 hours of placing the order. The Company shall inform the Purchaser if the requested changes are possible. If the changes are possible, the Company shall inform the Purchaser of any changes in price, delivery time, or any other necessary adjustments, and shall seek the Purchaser's confirmation before proceeding with the changes.

DELIVERY OF THE GOODS

6.1 Delivery Costs. The costs of delivery shall be as displayed on the Company's website.

6.2 Delivery Schedule. The Company shall inform the Purchaser of the expected delivery schedule during the ordering process.

6.3 Delays Outside of the Company's Control. If the delivery of the Goods is delayed due to an event outside of the Company's control, the Company shall notify the Purchaser as soon as possible and shall take steps to minimize the impact of the delay. The Company shall not be liable for delays caused by such events, but if there is a risk of significant delay, the Purchaser may contact the Company to terminate the Contract and receive a refund for any Goods that the Purchaser has paid for but not received.

6.4 Delivery to an Unoccupied Address. If no one is present at the delivery address to receive the Goods and they cannot be posted through the Purchaser's letterbox, the Company shall make arrangements for a redelivery or for the Goods to be picked up at a later time or location.

RETURNS AND REFUNDS

7.1 Returns. The Purchaser may return the Goods within 14 days of receipt, provided that the Goods are unused and in their original packaging. The Purchaser shall be responsible for the cost of returning the Goods.

7.2 Refunds. Upon receipt of the returned Goods, the Company shall issue a refund for the purchase price of the Goods to the Purchaser.

WARRANTIES AND LIABILITY

8.1 Warranty. The Company warrants that the Goods shall conform to their description and be free from material defects at the time of delivery. 

8.2 Liability. The Company's liability to the Purchaser in relation to any product purchased through the Company's website is strictly limited to the purchase price of that product.

GOVERNING LAW AND JURISDICTION

9.1 Governing Law. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

9.2 Jurisdiction. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

ENTIRE AGREEMENT

10.1 Entire Agreement. These Terms, together with any documents expressly referred to in them, constitute the entire agreement between the Purchaser and the Company in relation to the supply of the Goods and supersede all previous agreements, arrangements and understandings between the Purchaser and the Company in relation to that subject matter. 

10.2 Waiver. No failure or delay by the Company in exercising any of its rights under these Terms shall be deemed to be a waiver of that right, and no waiver by the Company of any breach of these Terms by the Purchaser shall be considered as a waiver of any subsequent breach of the same or any other provision.

SEVERABILITY

11.1 Severability. If any provision of these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such provision shall be deemed to be severed from these Terms, and the remaining provisions of these Terms shall remain in full force and effect.

NO AGENCY

12.1 No Agency. Nothing in these Terms shall be deemed to create a partnership, joint venture or agency relationship between the Purchaser and the Company.

NOTICES

13.1 Notices. All notices given by the Purchaser to the Company must be given in writing to the email address of the Company specified in these Terms. The Company may give notice to the Purchaser at either the email or postal address the Purchaser provides to the Company when placing an order, or in such other manner as the Company reasonably determines.

FORCE MAJEURE

14.1 Force Majeure. The Company shall not be in breach of these Terms, or otherwise liable for any failure or delay in performance of any of its obligations under these Terms, that is caused by a Force Majeure Event.

14.2 Definition of Force Majeure Event. "Force Majeure Event" shall mean any event beyond the reasonable control of the Company, including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the Company or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.

14.3 Effect of Force Majeure Event. If the Company is affected by a Force Majeure Event, it shall as soon as reasonably possible, notify the Purchaser in writing of the nature and extent of the event and its effect on its ability to perform its obligations under these terms. The Company's obligations under these terms shall be suspended for the duration of the Force Majeure Event, and the Company shall use reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which its obligations under these terms may be performed despite the Force Majeure Event