Privacy Policy.

At Aesthetics By SVN, we take the protection of your personal information seriously and are fully committed to complying with the General Data Protection Regulation (GDPR) of 2018. This privacy policy outlines our approach to the collection, use, and protection of any information that you may provide to us through the Aesthetics By SVN website. 

Our privacy policy is easily accessible from the bottom of every page on our website, and any updates or changes to the policy will be immediately reflected and visible on the footer of each page. We assure you that any information you choose to provide us will be collected and used in accordance with the GDPR and kept strictly confidential. 

We take great care to ensure that all data we collect is processed in a lawful and fair manner, in accordance with the rights of the individual. We also take robust measures to safeguard your information and keep it secure at all times. The information we collect is relevant, accurate, and comprehensive, but not excessive, and is only used for the specific purpose for which it was provided. We keep your information for no longer than necessary and do not transfer it to non-EEA countries without ensuring adequate protection.

If you have any concerns about the information you have provided to us or wish to make changes or corrections, please do not hesitate to contact us. 

The data we collect

At Aesthetics By SVN, we take great care to only collect data that is relevant to the services we provide. The data we collect can come from a variety of sources, including our website, www.aestheticsbysvn.com, or through face-to-face interactions at our clinic. The types of data we may collect may include, but are not limited to: your name, date of birth, address, telephone number, email address and certain medical information.

When you book a treatment with us, we may also require your payment details.

It is important to note that all data provided to Aesthetics By SVN, whether through our website, by telephone, or in person at our clinic, is kept strictly confidential and is disclosed only at your discretion. We take every measure to ensure that your personal information is protected, and we are committed to using it only for the purpose for which it was provided. If you have any concerns about the information you have provided or wish to make any changes or corrections, please do not hesitate to contact us.

 How data is used

 At Aesthetics By SVN, we understand the importance of protecting the personal information provided to us by our clients. As such, any information you provide is kept strictly confidential and used solely for the purpose of maintaining your relationship with our clinic.

 We take care to retain your personal information for only as long as it is necessary for the purpose for which it was collected. Additionally, we are required by law to retain certain personal data for a specific period of time, with the aim to comply with statutory and regulatory record keeping rules related to our patients. Typically, we retain patient records for 7 years after the appointment date.

 In determining the appropriate retention period for personal data, we take into consideration a variety of factors, including the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the specific purposes for which the data is being processed, whether those purposes can be achieved through other means, and any relevant legal requirements. Our goal is to ensure that your personal information is protected and used responsibly at all times.

 Disclosure of information

 At Aesthetics By SVN, we may share certain personal information with third parties who play a critical role in providing our services to you. These third parties may include, but are not limited to:

  • Platforms such as Squarespace, Facebook, and Google for the purpose of contact and customer management

  • Payment and invoicing providers such as Stripe

  • Marketing and insight collection platforms like Google Analytics, Facebook, LinkedIn, Instagram, Twitter and Google+

  • Medical companies such as Church Pharmacy, HealthXchange and Wigmore Medical for the purpose of providing products and services to you.

  • Analytics and search engine providers that help us improve and optimize our website.

We may also disclose your personal information to third parties in certain circumstances, such as:

  • Complying with legal obligations or enforcing our Website Terms of Use and other agreements

  • Protecting the rights, property, or safety of our company, our customers, or others

  • If a medical intervention is required as a direct result of having a service provided by us, information about the treatment or products may be shared confidentially with the Medical Professional purely for the purposes of any medical treatment required.

  • We take the security and privacy of your personal data very seriously and require all third parties to respect the security of your personal data and to treat it in accordance with the law. We also ensure that these third-party service providers only use your personal data for the specific purposes outlined in our instructions and not for their own purposes.

 Where we store your data

 The personal data that we collect from you may be transferred to and stored at a location outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. These staff members may be involved in various tasks such as fulfilling your enquiries, processing your payment details, and providing support services. By submitting your personal data, you consent to this transfer, storage, and processing. We will take all necessary steps to ensure that your data is treated with the same level of security as it would be within the EEA and in compliance with the General Data Protection Regulation (GDPR). These steps may include entering into contracts with third-party service providers and using EU-approved Model Contractual Arrangements. Furthermore, access to your personal data is restricted to employees, agents, contractors, and other third parties who have a legitimate business need to know, and they will only process your personal data in accordance with our instructions and under a duty of confidentiality. In the event of a data breach, we will notify you and any relevant regulatory authorities as required by law.

 We have implemented appropriate physical, electronic, and management procedures to safeguard and secure the data we collect. We store all information on our supplier systems, and you are responsible for maintaining the confidentiality of any passwords provided to access certain parts of the site. We ask that you do not share your password with anyone.

Although we make every effort to protect your personal data, the transmission of information over the internet cannot be guaranteed to be completely secure. We will use reasonable efforts to implement security measures such as anti-virus software, firewalls, password protection, and encryption methods to prevent unauthorized access. However, we cannot guarantee the security of your data during transmission to the site and any transmission is at your own risk.

Aesthetics By SVN does not sell, trade, loan, or disclose any personal information to any other party, except as required by law or for necessary medical purposes. Any such disclosure will only be made with the client's prior consent, which may be obtained during initial contact with Aesthetics By SVN through our website, by telephone, or in person. Clients who do not consent to such disclosures will not be able to engage with Aesthetics By SVN in any capacity.

For any questions or concerns regarding the capture, storage, and use of personal information by Aesthetics By SVN, please contact us at aestheticsbysvn@gmail.com.

Control of your information

 By providing information to Aesthetics By SVN, you acknowledge and agree that the information you have provided is accurate, and that it may be used by Aesthetics By SVN to improve the services we offer, in accordance with our Privacy Policy. By submitting your information, you confirm that you have read, understood and fully consented to our Privacy Policy and Terms of Service. If any information held by Aesthetics By SVN regarding your account is believed to be incorrect or has changed and may affect the services we provide to you, please contact us via email at aestheticsbysvn@gmail.com to update our records.

As a user of our services, you have the right to request a copy of any personal information we hold about you. We will provide this information to you upon receipt of a written request and payment of an administrative fee of £10. This fee is intended to cover the costs of providing this information to you, and will also allow you to correct any inaccuracies present in the information we hold about you.

Your Rights

 At Aesthetics By SVN, we are committed to protecting the privacy of our clients and ensuring that any personal data we collect is handled in accordance with the General Data Protection Regulation (GDPR).

In accordance with the GDPR, we will obtain express opt-in consent before sharing any personal data with third parties for marketing purposes. You have the right to request that we do not process your personal data for marketing purposes, and we will typically inform you before collecting your data if we intend to use it for such purposes or disclose it to any third party. You can exercise this right by contacting us at aestheticsbysvn@gmail.com and requesting to 'opt-out' or by unsubscribing from marketing emails.

Our website may contain links to and from the websites of our partner networks, affiliates, or other users. Please be aware that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. We recommend that you review these policies before submitting any personal data to these websites.

As per the GDPR, you have the right to access and request a copy of any personal information we hold about you. You may also request the deletion or correction of this information, as well as request to be forgotten (in certain circumstances), have inaccuracies rectified, restrict the processing of your data, object to the processing of your data, obtain and reuse your information for data portability, and challenge any data used for automated decision-making and profiling.

You may also file a complaint with a supervisory authority. We will not charge a fee for accessing your personal data or exercising your rights, however, we may charge a reasonable administration fee for unfounded, repetitive, or excessive requests. 

You may revoke your consent for us to use your personal data at any time by emailing us at aestheticsbysvn@gmail.com, and we will delete your data from our systems. To enforce any of your rights under the GDPR, please contact us using the details provided.

We may update our privacy policy in the future and any changes will be posted on this page and, where appropriate, notified to you by email. Continued use of our website following any updates to our privacy policy will be considered acceptance of the updated terms. Please check back frequently for any updates or changes to our privacy policy.